Customer Feedback

"What? Spend £3,000 on-line... that's a bit scary!

One of the challenges we face every day, as an internet based kitchen supply business, is trust! How can you, the customer, trust us, the supplier, to deliver the goods?

Some of our customers are committing in excess of £3,000 to buy worktops from a company whose only point of contact is a web site in cyber space. They can't touch or feel the product they are buying, yet many of them have gone ahead and taken a leap of trust. Below is just a few of our customers who were completely satisfied with our service, have a read, then we'll tell you why you can trust us to deliver every time.

Hi Sarah

The installation of my worktops has now taken place and I just wanted to write to let you know how delighted I am. The whole process from start to finish has been efficient, smooth and to a high standard. The Company used to template and install were very professional and helpful, and a big thank you to you Sarah for always responding promptly to my enquiries - a great example of good customer service. Buying off the internet can sometimes be a leap of faith, but I would have no hesitation in recommending Unicom to my family and friends.

With kind regards,
Wendy

Thankyou for a very pleasurable service and the goods were delivered in first a class condition. Will recommend to everyone. Once again - thankyou

Paul

Thank you very much for the beautiful work tops and your honesty in dealing with the delivery problems. The men arrived today within five minutes of the time and they were helpful and courteous I hope you get everything sorted to your satisfaction

Thanks again
Jill

With over 25 years experience in the kitchen supply business we are not exactly the new kids on the block. For close to a decade we have built our business solely on the internet, for some very good reasons. Our past methods of retailing to the public were very much rooted in the old ways of doing things. That is, we set up a shop and hope our customer finds us. We were very successful at this having several showrooms throughout the North of Scotland. However these showrooms were a huge overhead which our customers were paying for through the retail price of the goods they bought from us. We knew there was a better way so we got rid of our expensive showrooms, our expensive salesmen and went to work becoming the most competitive supply of our kind in the UK.

Our overheads plummeted overnight, yet our reputation and our contacts in the industry were still excellent! We command top discounts because our suppliers trust us! We believe you can trust us too. This has made us extremely hard to beat on price anywhere in the UK. Why, all the money gobbled up by showrooms etc. is passed on to you!

So, why should you commit your hard earned cash to us?

  • We're the most cost effective, because of our reputation with our suppliers not because we compromise on quality.
  • We have a quarter century of experience on delivering the goods.
  • Our staffs are both professional and committed to us as well as you.
  • Our installations Teams are trained to an extremely high standard and registered with international fabrication companies.

Please rest assured that you are dealing with a real professional kitchen supply company. Even though we are now viewed through a virtual showroom our business practice and reputation is still worth taking to the bank.

Gordon McGill
Head of Sales and Marketing
Unicom IBC Ltd