Customer Feedback to Kitchen Worktops Plus

"What? Spend £3,000 on-line... that's a bit scary!

One of the challenges we face every day, as an internet based kitchen supply business, is trust! How can you, the customer, trust us, the supplier, to deliver the goods?

Some of our customers are committing in excess of £3,000 to buy worktops from a company whose only point of contact is a web site in cyber space. They can't touch or feel the product they are buying, yet many of them have gone ahead and taken a leap of trust. Below is just a few of our customers who were completely satisfied with our service, have a read, then we'll tell you why you can trust us to deliver every time.

We were looking for a good quality worktop but not at granite prices. Very pleased with Maia and its quality. We selected the 54mm thick option and it really adds to the look of the finished kitchen. Ordered through www.kitchen-worktops-direct.co.uk - helpful service with knowledgable staff when ordering. We were kept informed of the delivery status throughout. Delivery was on time and efficient.

Suzy

I bought a new worktop for my kitchen when replacing a standalone electric cooker with a built under oven and fitted gas hob. As I didn't want to replace the rest of the worktops it was essential that I found as close a match as possible. Having worked out which finish I needed it was time to research suppliers, and that was when I found your kitchen-worktops-plus.co.uk site. It offered the finish (duropal) I wanted at a very good price so I decided to buy from you.

Your service was effective and efficient from the moment I placed the order, and I was impressed both with the delivery (which arrived when you said it would) and the quality of the worktop. Once fitted it looked so like the old worktops that no one has noticed it's new.

Stella-Maria

Many thanks. We would holeheartedly recommend your firm and products. No warping, accurate sizes and superb quality - delighted.

Fiona

Thanks so much for all your help with our Corian worktop quotes/templating/fitting. We are absolutely delighted with the finished appearance and just can't stop touching the surfaces.

There is no doubt that your quote was the most competitive we received (by a long way!) and we are so pleased that we took the plunge towards Corian. It has completed our kitchen beautifully. Right from the start of the process you were able to advise us in a very informative manner and we didn't find you at all pushy as regards completing the sale.

Please pass on our thanks to the man who did the templating (whose name escapes me at the moment) and to the 2 Pauls who did an amazing job fitting the worktop.

We have already highly recommended you to our friends who are hoping to replace their kitchen as well as to our builder and joiner who were equally impressed and can "spread the word" about Unicom.

Many thanks for a super service
Claire and Jon Ventham

Hi Natalie

That sounds more than reasonable. Whilst I have the opportunity I would like to thank you and Sarah for all your help during the planning, ordering and installation process. The whole experience has been a very positive one and I would not hesitate in recommending you and your company.

Regards
Amanda

Hi Natalie

Just a quick note to say how delighted we are with our new Corian Worktops, it has made the kitchen look like a new one. Also our thanks must go to you for making everything so hassle free from start to finish, and keeping us informed throughout.

Please thank Andy the fitter for us please, he was a pleasure to have in the house, but also an excellent thorough professional worker who really knows his "stuff" and takes a pride in what he does, very refreshing these days.

Altogether very satisfied customers who would recommend you anytime, thankyou

Regards
L.B.

Natalie

The worktops were fitted today - they look absolutely mint and I am so pleased with them, absolutely spot on - please pass on my comments to the fitters and let them know how impressed I am with the work carried out by all 3 of their representatives.

I will happily recommend both yourselves and fitters.

Kind Regards
L.M.

Hi Sarah

The installation of my worktops has now taken place and I just wanted to write to let you know how delighted I am. The whole process from start to finish has been efficient, smooth and to a high standard. The Company used to template and install were very professional and helpful, and a big thank you to you Sarah for always responding promptly to my enquiries - a great example of good customer service. Buying off the internet can sometimes be a leap of faith, but I would have no hesitation in recommending Unicom to my family and friends.

With kind regards,
Wendy

Thankyou for a very pleasurable service and the goods were delivered in first a class condition. Will recommend to everyone. Once again - thankyou

Paul

Thank you very much for the beautiful work tops and your honesty in dealing with the delivery problems. The men arrived today within five minutes of the time and they were helpful and courteous I hope you get everything sorted to your satisfaction

Thanks again
Jill

With over 25 years experience in the kitchen supply business we are not exactly the new kids on the block. For close to a decade we have built our business solely on the internet, for some very good reasons. Our past methods of retailing to the public were very much rooted in the old ways of doing things. That is, we set up a shop and hope our customer finds us. We were very successful at this having several showrooms throughout the North of Scotland. However these showrooms were a huge overhead which our customers were paying for through the retail price of the goods they bought from us. We knew there was a better way so we got rid of our expensive showrooms, our expensive salesmen and went to work becoming the most competitive supply of our kind in the UK.

Our overheads plummeted overnight, yet our reputation and our contacts in the industry were still excellent! We command top discounts because our suppliers trust us! We believe you can trust us too. This has made us extremely hard to beat on price anywhere in the UK. Why, all the money gobbled up by showrooms etc. is passed on to you!

So, why should you commit your hard earned cash to us?

  • We're the most cost effective, because of our reputation with our suppliers not because we compromise on quality.
  • We have a quarter century of experience on delivering the goods.
  • Our staffs are both professional and committed to us as well as you.
  • Our installations Teams are trained to an extremely high standard and registered with international fabrication companies.

Please rest assured that you are dealing with a real professional kitchen supply company. Even though we are now viewed through a virtual showroom our business practice and reputation is still worth taking to the bank.

Here's some more feedback from satsified customers

Natalie,

Just a quick note to thank you for all your help with our worktop order. From placing order to final installation, I cannot fault a thing with templating/installation dates/quality or competitive pricing. Quality of service is always a concern when placing orders online, particularly higher value purchases.

Templating was very accurate with minimal work required to be done on site and tops were fitted within 2 hours of the fitter arriving yesterday.

The tops look good installed and we are looking forward to having the rest of the kitchen finished in the next few weeks so that we can enjoy them. Rest assured that I will recommend Unicom to friends/colleagues if they are ever looking for solid worktops.

Thanks again and have a nice weekend.

S.P.

Hi K.

I just wanted to say thanks for assisting with the time sensitive delivery of our work surface, the walnut work surface has been installed and looks fantastic, we are really impressed with the quality.

Many thanks
S.C.

Hi N.

Many many thanks for an excellent service in providing me with the corian worktops in time for my shop launch, and over the short time span. Everyone remarked how good they looked. Markus did a fantastic job in fitting them so pass my thanks on to him as well. Will be recommending your services.

Best Regards
S.H.

Hi there. Just a note to say how impressed I am with your service. This order was delivered at 0845 today - less than 24 hours after placed it. Thanks a lot.

D.

Ref: 8065

Dear S.,

I am writing to say a huge thank you to everyone who was involved with my kitchen worktops. They were fitted today and I am absolutely delighted with how gorgeous they look. They certainly finish off my kitchen perfectly.

Dear Sirs,

I had my worktop fitted by yourselves on Friday and I felt I should write a quick note to let you know how thrilled I am.

It is always a worry when ordering something so expensive on line, but thankfully your company have proved nothing but professional. From the initial quotation to the ordering, templating and finally fitting, your service has been fantastic. Thanks again, it looks great!

Kind regards - L.S.

Hi L.

Just want to send a message of thanks, to yourself, to Unicom for a first class product, and to Hannis and his colleague for a superb job done, thanks again.

regards
M

thank you very much for safe arrival of everything as promised.

H.

Nikki,

Just a quick note to say that the worktop went in beautifully and looks absolutely fantastic - Thank you very much!

Regards,
G

From: K.

To: G.F.

Sent: Wednesday, November 09, 2005 5:02 PM - Subject: Re: confirmation

What a great company to do business with. Hopefully it won't be much, but that's great to know.

K.

My order has arrived safe and sound, thank you for your quick and efficient response to my enquiry.

E.D.

Dear N and staff,

I would just like to thank all of you for all of your help with the ordering and delivery of my work tops, it has been an absolute pleasure doing business with your company, your patience and understanding with all the problems I have encountered with my new kitchen has been much appreciated by myself and my partner, I thank you once again and would like to say I hope your company appreciate what wonderful staff they have, I would recommend your company to everyone.

We hope you have a very merry Christmas and a very happy new year.

ONCE AGAIN THANK YOU SO MUCH FOR ALL OF YOUR HELP, my kitchen is being fitted as I write this email, and I am pleased to say I have also found a great kitchen company with a very good fitter!!!!!!!!!!!!!

kind regard, - S.K. and S.M.

just received my worktops, they look great thanks very much.

I also ordered wood oil, is this to follow?

S.

Ref: 5998

Hi! The transport manager contacted me yesterday and the lorry arrived bang on time at 0800. We were all finished by 0815. Thanks for your help and the efficiency of your company.

Regards S.B.

Hello N, I received the work surface today. Thank you all very much, I am very pleased with it and hopefully will be fitting the kitchen ASAP. Many Thanks K.W.

N.,

Just a quick note to say thank you for sorting out my worktops so quickly. I know in future not to expect BandQ to sort you out when they've made a cock-up. One top already fitted other one going in today. They look great!

DC

N

Sorry for the delay in sending this, but a thousand thank yous for the worktops delivered last week. The service by your company was exemplary and the worktops look fantastic. Thanks to the nice delivery man as well.

LO

Hi N

Our worksurface was fitted yesterday and it looks brilliant. Everyone involved has been helpful, friendly, efficient and polite. I'm impressed by the level of service and it has been a pleasure dealing with you. If only all businesses worked so well!

Best wishes
Mandy

Hi N,

Worktops have just been fitted. They look great and Dave was really good. I will defiantly recommend your company and service.

Many thanks,
B

J.

Sink delivered. Thanks v much. Great service.

B.T.

Hi, thanks for my delivery. Please convey my compliments to the very helpful driver. I understood that I had ordered and paid for oil. I have not received any. Could you please check and rectify.

Regards T.D., Distribution Sales Manager - Reggiani UK

Just wanted to say a quick thank you for your excellent service. I'm delighted with my lovely worktop which was delivered as promised on the Tuesday after I ordered it on Saturday afternoon. I'll be recommending you to all my friends!

Yours Dr J.M.
French Department

I am writing to confirm deliver of our work top, and to thank you for your service. The driver was extremely helpful, it was a very big (4 metres) and heavy worktop. He walked through the route through the house with us, and helped us move furniture, where he thought necessary. Although, we took some of the weight, he did most of the work, and helped us to store it in the best position for oiling. He was extremely helpful, and courteous, throughout, and would not leave until he was sure we were happy with its final position.

Thank you
G.S.

Dear G and all at unicom

Thank you so much for all your help with my glass bowl and fittings. It arrived safely today and my plumber has fitted it in beautifully. Fortunately it goes brilliantly with the tiles I chose and I couldn't be more delighted.

I run my own business and wouldn't hesitate to recommend you ! It has been a pleasure to purchase from you and I wish you all the best!tThe attachment (all scanned with Norton Anti Virus) Is a photo of your bowl in pride of place!!

Kind regards
S.K.

Thanks for the worktop and your excellent service, we will back to you when we refit our kitchen next year.

Kind regards
R and A.P.

Dear G,

Just to advise that the worktop has been fitted and we are delighted with the result. Many thanks for your help. Please also pass on our appreciation to the fitting team.

With regards,
R.R.

Thank you. My second length of Iroko worktop has just been delivered, bang on time and as with the first one, not a mark on it. The courier was not best pleased when he realised just how big and heavy it was!

I want to extend my appreciation for the service you supplied on both occasions I have used your firm. The product is absolutely beautiful and top quality, and the advice received (my thanks directly to George) was professional and clear. Makes me wish I had a second kitchen to revamp!

Praise where praise is due. The rest is up to me now!

P.W.
Halesowen