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Wood Center

Frequently Asked Questions

  1. How long will a hardwood worktop last?
  2. Are hardwood worktops difficult to fit?
  3. Are wooden worktops hygienic?
  4. What hardwood kitchen worktop should I choose?
  5. Is a sample necessary?
  6. What's the difference between woods?
  7. Why are your prices so much less?
  8. Do your worktops come from sustainable sources?
  9. What quality are your wooden worktops?
  10. How does your quality, prices and service compare with the major high street suppliers of hardwood kitchen worktops?
  11. Do you have any customer references I could consult before I buy?
  12. How do I order?
  13. How long till I receive my order?
  14. Can I specify a delivery date and time for my kitchen worktops??
  15. Can I deliver to another address?
  16. What's involved with taking delivery?
  17. What if goods arrived damaged?
  18. What if I don't like the wood?
  19. How do I store wood after delivery?
  20. Should I have the wood pre cut?
  21. Should the wood be cut on site?
  22. How do I know what lengths of wood I need?
  23. How should the wood be joined?
  24. How do I treat my hardwood kitchen worktops?
  25. How often should I oil my kitchen hardwood worktops?
  26. What is the best value for money hardwood?
  27. What's the difference between woods?

Answers

  1. How long will a hardwood worktop last?

    Interesting fact: The Mary Rose, built in the 15th Century, had its hull almost entirely made from English oak. As a result, it was able to survive over 400 hundred years under the sea until it was hauled up to be put in a museum in Portsmouth, where it can be seen today. Enough said

  2. Are hardwood worktops difficult to fit?

    No, A competent carpenter or DIY'er could readily follow our design and installation guide click link

  3. Are wooden worktops hygienic?

    They certainly are, Iroko for example as very high anti bacterial properties. Butchers cutting boards are wood for the purpose of killing bacteria.

  4. What hardwood kitchen worktop should I choose?

    Colour and cost, usually determines choice of wood. Though, bear in mind that some woods are more durable than others. You may get the price you want but regret not investing in a tougher top when the battle scars start to appear. Aspects to consider in your selection are: what colour doors is the wood to go with? is the room bright? These two questions both help define if the top should be a light, medium or a dark wood, Do you want the wood to be a passive element of the overall project or a focal point requiring lots of character?

  5. Is a sample necessary?

    A sample can often help if you feel the online enlarged image is not sufficient for you to confirm your choice, however, it is worth noting that neither online swatches nor actual samples are oiled and will differ significantly once several coats of oil are applied, particularly in the case of Iroko. You should also consider that that both your sample and your hardwood order may come from different consignments. Wood from different parts of the tree can differ widely in character, more so hardwoods from different part of the forest or even different forests for that matter.

  6. What's the difference between woods?

    Typically this question is answered by stating that price, character and durability are the defining factors of difference. See each individual wood description for more detailed information.

  7. Why are your prices so much less?

    Cheap hardwood worktops are certainly nothing to do with the cheap, unseasoned D, F grade wood that some less scrupulous merchants are prepared to supply you. 95% of our hardwoods are seasoned AA+ grade; no seconds and casualties are sold as casualties. See our casualty Corner. We offer trade price solid wood worktops for the following reasons:

    4 major reasons that we are the UK's cheapest internet hardwood worktop supplier, firstly, We are the importers, the hardwood worktops are made specifically for us and volume purchase grants us bigger discounts that we pass directly to our customers, secondly, we constantly seek to rationalise our business model so that overheads are always at a minimum without any compromise to quality and service. Thirdly, we believe the SPQR theory "small profits equal quick returns".

    Lastly, we constantly monitor the Internet to maintain that we offer the lowest prices for kitchen hardwood worktops. Hence our price promise WE WILL NOT BE BEAT!

  8. Do your worktops come from sustainable sources?

    Absolutely, this is very important to us. All of our wood is the same quality that we can supply it with the FSC rating at a slightly extra cost, but it is the same wood from the same forest, manufactured to a solid wood kitchen worktop at the exact same mill for us. European Oak for example is 150 yrs old before harvesting and there is always another tree half its age in its place. We still sell our wood at less cost than other suppliers that have no such accreditation or care about one.

  9. What quality are your wooden worktops?

    As good as it gets. Harwood worktops are graded A to F and there is a world of difference between them. We are pleased to say that our wooden worktops are of the highest quality and certainly not the cheap, unseasoned D, F grade wood that some less scrupulous merchants are prepared to supply you. Usually, if a wood is listed as 650mm deep it comes from unsustainable sources and is poorly manufactured in Eastern Europe or Turkey. 95% of our hardwoods are seasoned AA+ grade; no seconds and casualties are sold as casualties. Rustic Beech being the exception because of the deliberate colour variation it is listed as B grade - This is not a quality difference in this case but a shading reference.

  10. How does your quality, prices and service compare with the major high street suppliers of hardwood kitchen worktops?

    We are pleased to say that in the past, MFI, Magnet, Ikea, John Lewis and many other such suppliers have bought from us. We have and do supply many high end showrooms and developers. There are other Internet suppliers that boast they "Supply direct from the Forrest" and they buy from us also! We have had major suppliers order from us when their own client refused the inferior quality that they attempted to deliver.

  11. Do you have any customer references I could consult before I buy?

    You'll be pleased to know that data protection prevents us from passing out customer details and that we would never pass out yours either. We do have countless unsolicited compliments that you can read what our customers say for yourself.

  12. How do I order?

    Simply select the relative wood type and sizes you require, click "ADD TO SHOPPING CART" click link to "CHECKOUT" where, if required, you can amend, delete or progress your order, this will automatically take you to our 28 bit secure online encrypted host for you to enter your delivery and payment details. A confirmation email detailing your order will immediately be sent to you followed by an email/phone call with your relevant delivery details.

  13. How long till I receive my order?

    Most English deliveries take 3-5 working days. Scottish, Welsh and home counties on average 7-10 days. Deliveries are 8am - 6pm. Hardwood kitchen worktop deliveries to Ireland can be from next day to 10 days.

  14. Can I specify a delivery date and time for my kitchen worktops??

    Our carriers will discuss this with you when you are contacted. They are very willing, where possible to arrange as a convenient time as possible from Monday - Friday and Sat by special arrangement.

    Please Note: The Carriers aim to give you as short a delivery window as possible so that your whole day is not wasted. We do use a "fragile goods carrier" and sometimes traffic conditions, prior deliveries etc may prevent your delivery in which case the drivers are advised to call you in advance where possible. If access to your property is difficult please arrange for 2 able-bodied helpers to be available to assist the driver who may be female to offload. Average hardwood worktop weights are from 70kg - 120kg we must be informed in advance if this is not possible so that other arrangements regarding vehicle size may be made.

  15. Can I deliver to another address?

    The delivery form allows you to specify the delivery address as a second address to the credit card holder's actual address. This service is only possible, where the actual credit card holder has provided proof that the order is to be offloaded at an address other than where the credit card statement is registered.

  16. What's involved with taking delivery?

    Although, 95% of our deliveries are by medium sized wagons with a 2-man delivery team, Conditions of delivery may require that an artic vehicle can park within close and safe proximity to the delivery address and that 2 able-bodied helpers are available to assist the driver who may be female to offload. Average worktop weights are from 70kg - 120kg. We must be informed in advance if this is not possible so that other arrangements regarding vehicle size may be made. In which case we would seek to arrange a large van.

  17. What if goods arrived damaged?

    We make every effort to see that your order arrives in the exact quality checked condition it left the mill. Hardwood worktops are delivered with a cling film wrapping to stabilise huge temperature changes that may occur in delivery to you. We advise you to thoroughly check your order on arrival any damage is usually evident by the condition of the packaging. You are under no obligation to accept damaged goods. Simply sign the drivers docked "Goods damaged not received" and they will be returned to a replacement and us will be sent to you as soon as possible.

  18. What if I don't like the wood?

    Buying wood is similar to buying a pet. If you have strong expectations of what you wanted and the character you get doesn't immediately fit that bill you may initially be disappointed. However, once you've had a good look at your investment oiled we are confident you will get to like it. At time of writing we have not had one single wood back in over 12 years. Of course we have a full returns policy in keeping with the "Buying goods at a distance act".

  19. How do I store wood after delivery?

    You should keep the wood stored flat in the project area for approx 48 hours prior to installation. This allows a humidity level adjustment. Should the wood be stored for longer than 4 days recommended to rotate it i.e. revolve each length and change what was on the top to the bottom. Place batons so as to keep your worktop off the ground and allow air between the different pieces.

  20. Should I have the wood pre cut?

    In our experience as most walls are out of true and corners not the correct angle it has often proved better and more economical to have the wood delivered in uncut lengths to be cut and shaped on site see See Planning and Installation on this site.

  21. Should the wood be cut on site?

    In our experience as most walls are out of true and corners not the correct angle it has often proved better and more economical to have the wood delivered in uncut lengths to be cut and shaped on site.

  22. How do I know what lengths of wood I need?

    See the How to measure page

  23. How should the wood be joined?

    See the Planning and Installation page

  24. How do I treat my hardwood kitchen worktops?

    See the Planning and Installation page

  25. How often should I oil my kitchen hardwood worktops?

    Contrary to common fable, solid wood kitchen worktops are not high maintenance.

    3 coats on the flat surface of a high grade Danish wood oil will make most tops thoroughly water repellent and provide a tough durable preparation kitchen work surface. 5 coats on the edges and cut outs particularly the sink area will further protect these more exposed parts. Further coats on the flat surfaces will only serve to increase protection and enhance the character and the grain of the wood. The benefit of this is more evident on character woods such as Rustic Beech, Iroko, European and American Walnut and solid oak worktops. To maintain your tops ongoing, you can set yourself a 3 monthly regime or you could of course just use your eye as the judge as the area that requires re-oiling will have lost its sheen effect and become matt in appearance. These areas are usually sun spots and hot spots ie, where the sun is more focused on a particular Area, or around a cooking appliance, at the back above fridge and freezers, at the front above dishwashers, below kettles and toasters etc.

  26. What is the best value for money hardwood?

    Cheapest would be rubber wood, which is an entry-level hardwood for a kitchen Worktop. In our opinion, best by way of character, durability and price would be Rustic Beech. A tough, very well priced top that with 5 coats of oil would create a fine warm and welcome focal point.

  27. What's the difference between woods?

    Typically this question is answered by stating that price, character and durability are the defining factors of difference. See each individual wood description for more detailed information.