Privacy Policy and Cookie Information

Kitchen Worktops Plus is comitted to protecting the privacy of visitors to our web site. This page outlines the information we collect and how it will be used.

Information we collect

"We do not store any personal or financial information provided to us while making a payment, Nor do we share this information with 3rd parties"

The web site deals with two types of information:

Aggregate non-personal information

This includes general information about visitors to the web site and but doesn't contain information identifying individual visitors. This includes information such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. This aggregate information is used to monitor the performance of the web site and to make improvements to the site and to the products and services on offer.

Personal information

During the course of your visit to the site you may wish to place an order, request a quotation or subscribe to a newletter or to other commmunicaiton services. In order for us to process your request we may collect, process and store the following kinds of personal data:

  1. Your name, address, telpehone number and email address
  2. Details of the goods and services you order or which you have asked us about

This information is used to:

  1. provide you with the good and services you have requested
  2. send statements and invoices to you, and collect payments from you;
  3. provide you with the information you have requested
  4. send you general non-marketing and commercial communications;
  5. send you email notifications which you have specifically requested;
  6. send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have agreed, by email or similar technology. You can inform us at any time if you no longer require marketing communications to be sent by emailing us using the web site contact form;
  7. deal with enquiries and complaints made by or about you relating to the website.

We may need to pass your details to a third party in order for them to provide services to you on our behalf. This would typically include providing your address to allow for the delivery and installation of goods and services. We do not pass your details on to third parties for marketing purposes.

Financial Information

During the course of placing an order you will be asked for your credit card details in order to process a payment. Credit card details are collected and processed on our behalf by Secure Hosting [http://www.securehosting.co.uk]. They provide secure online credit card transaction services to ensure the security of your credit details. The credit card information you provide is processed and stored by Secure Hosting on their secure systems.

Cookies

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. It allows the web server to remember you from one page to the next. The way we use cookies on our site does not affect your privacy in any way.

Here is how we use cookies:

Shopping Cart

As an e-commerce site we need to keep track of items you add to your shopping cart along with your shipping and payment information. This information is saved temporarily in a session cookie until the transaction is complete. Session cookies expire after a short period. Information stored in them is not stored, passed to anyone else or linked to any other information.

Help Chat Screen

The site offers a chat system to allow you to talk directly to our sales team. Temporary session cookies are used to manage this conversion. No information is stored in relation to these conversations after they have ended.

Web Site Monitoring

As with any business we need to be able to monitor how well it's working. One of the tools we use for this is Google Analytics. This allows us to gather aggregate data about how the web site is used. It does not gather information that allows us to identify you individually.

None of this information is used to target you with advertising material, or to modify the behaviour of the web site based on any information we hold. We do not pass information to anyone else about you. The only use we make of information that identifies you personally is to process any orders you place through the system. Additionally if you opt in to our mailing list we may email you from time to time. You can opt out of these mailings at any time.

Because most of the cookies used in this site are essential for the core functioning of the site, and none of them have any impact on your privacy, we'll assume that you are happy to receive cookies form this site. If that's not the case then most browsers provide a setting to allow you to refuse to accept cookies. For more information about how to do this you can visit aboutcookies.org. If you disable cookies you will still be able to browse the web site but you will not be able to place on order or obtain a quotation from the web site because these service rely on cookies for their operation. However you still have the option of ordering by phone if you do not wish to use cookies.

Here is a list of cookies with brief details about each one:

Shopping Cart ci_session Stores details of items you add to your shopping cart. Required for purchasing items and obtaining online quotes which will not work without the cookie. This is a session cookie with a limited lifespan. Transaction data is stored as part of the order processing system.
Livehelp cslhVISITOR Required for the Livehelp online chat system which allows visitors to talk to our sales team. The system will not function without the cookie.
Google Analytics __utma
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Google Analytics allows us to monitor how our web site is used, to identify which pages are most popular and how people found the site. It doesn't identify you individually. The information it gathers isn't linked to information you might provide anywhere else in the site.

Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

  1. to the extent that we are required to do so by law;
  2. in connection with any legal proceedings or prospective legal proceedings;
  3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
  4. to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

If you are in the European Union, information which you provide may be transferred to countries including the United States which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.

Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes by email using the contact form at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

Contact

You may contact us at:

Tel: 0845 330 7642
E-mail: info@work-tops.co.uk

Address:

Kitchen Worktops Plus
Unit 2 Longlands Industrial Estate
Milner Way
Ossett
WF5 9JQ